Subscription & cancellation

Premium is available as a monthly or a yearly subscription. The figures below are read directly from our payment provider, so they always match what you would actually be charged:

• Monthly — Loading…, charged every month.
• Yearly — Loading…, charged once every 12 months.

Prices shown are the total charged. If a tax applies where you live, it is calculated at checkout. Noursolve's everyday tools stay free — a subscription is never required to use them.

• Payment is taken by Stripe. Your card details go to Stripe directly and are never stored by Noursolve.
• Your subscription renews automatically at the end of each period until you cancel.
• You can switch between monthly and yearly at any time; the difference for the remaining time is charged or credited automatically.
• If a renewal payment fails, Premium continues until the end of the period you have already paid for, and then stops unless payment succeeds.

• Open the Premium page in the app and choose “Cancel Premium”.
• Or use “Manage or cancel subscription” on the same page to cancel through the billing portal, where you can also update your card and view invoices.
• No email or phone call is needed, and you do not have to delete your account to cancel.
• Changed your mind? Before the paid period ends, choose “Keep Premium (resume renewals)” on the Premium page and billing continues as normal.

Cancelling stops future charges. Premium features stay available until the end of the period you have already paid for — the exact date is shown on the Premium page. After that date your account returns to the Free plan and everything you have entered keeps working.

• Premium keeps working until the end of the period you have already paid for — a failed renewal does not cut it off straight away.
• The Premium page tells you when a payment did not go through, and “Manage or cancel subscription” opens the billing portal where you can update your card.
• If payment still does not succeed by the end of the paid period, your account returns to the Free plan and everything you have entered keeps working.

Payments already made are not automatically refunded. You can cancel at any time to prevent the next charge. This is our standard policy; where local law gives you a stronger right, that law applies.

If you think you were charged twice, charged the wrong amount, or your Premium status does not match what you paid, email us and we will review it. Reviewing a charge is not a promise of a refund.

What helps us look into it quickly:

• The email address on your Noursolve account.
• The approximate date of the payment.
• Which it is: a duplicate charge, a failed payment, a Premium status that looks wrong, or something else.

Please never send your password, full card number, security code, bank login or any payment credential. Noursolve support will never ask for them, and we do not need them to review a charge.

Email support@noursolve.com.

Please read our Terms of Service and Privacy Policy. Questions about billing: support@noursolve.com.